The Energy Service Account Manager will strive to maximize EMEA industrial storage customer satisfaction while minimizing the cost of servicing the account. You will ensure we track and meet our contractual obligations with respect to case resolution times, performance and asset management activities. You will be the single point of contact for addressing various client concerns regarding system performance, reporting, monitoring, preventative and corrective maintenance, contractual compliance and billing. You will help resolve contract disputes and work with our clients regarding any other operational or contractual requirements post-installation. You will collaborate with local Tier 2, field service and service engineering teams to identify the Network Operation Center (NOC) requirements from the region’s perspective and work with HQ to implement. You will contribute to the successful development, adoption and ongoing operation of the NOC.