EMEA Energy Service Account Manager

EMEA Energy Service Account Manager

Tesla Energy

Amserdam, Netherlands

Role

The Energy Service Account Manager will strive to maximize EMEA industrial storage customer satisfaction while minimizing the cost of servicing the account. You will ensure we track and meet our contractual obligations with respect to case resolution times, performance and asset management activities. You will be the single point of contact for addressing various client concerns regarding system performance, reporting, monitoring, preventative and corrective maintenance, contractual compliance and billing. You will help resolve contract disputes and work with our clients regarding any other operational or contractual requirements post-installation. You will collaborate with local Tier 2, field service and service engineering teams to identify the Network Operation Center (NOC) requirements from the region’s perspective and work with HQ to implement. You will contribute to the successful development, adoption and ongoing operation of the NOC.

Responsibilities

  • Accountable for customer satisfaction and account-level profitability (by minimizing liquidated damages payouts and helping prioritize service tickets);
  • Drive future sales (cross-selling, up-selling and referrals) by delighting existing customers and identifying sales opportunities on existing accounts;
  • Manage to and track compliance of contractual service obligations;
  • Maximize the ROI of service actions;
  • Primary point of contact for EMEA accounts with deployed assets. Sales and deployment teams will “hand over” these accounts post-deployment;
  • Ensure contractually obligated availability, capacity, demand reduction and energy production guarantees are reviewed in a timely and accurate manner;
  • Prioritize service tickets based on safety, severity, customer sentiment and financial impact;
  • Ensure clients are notified of pending maintenance on their systems;
  • Invoice customers for work performed outside the terms and conditions of the contract;
  • Work with internal service, sales, and operations teams to drive the resolution of customer issues and meet contractual requirements;
  • Work with various teams internally to resolve billing, legal and subcontracting concerns;
  • Collaborate with local Tier 2, field service and service engineering teams to identify NOC requirements and get them implemented by working with NOC development teams at HQ;
  • Contribute to the successful development, adoption and ongoing operation of the NOC by leading the creation of an energy hub around the NOC.

Qualifications

  • Equivalent industry experience;
  • Technical knowledge of Tesla’s energy products;
  • Minimum 2 years of wholesale renewables asset management-related experience;
  • Experience working in a customer service role and ability to positively and effectively interact with internal and external customers;
  • Experience with legal contract review;
  • Excellent Microsoft Office skills;
  • Professional, detail-oriented, resourceful, and able to manage shifting priorities;
  • Motivated, proactive, and passionate!

Languages

  • Required - English and French;
  • Bonus - Spanish, German, Italian, Portuguese.

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© EuroJobsites 2020

EuroJobsites is a registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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